Shipping and Return Policy RAZ Vape Store

Shipping Policy

At RAZ Vape Store, we are committed to delivering your orders quickly, securely, and efficiently.

1. Shipping Options:

• Standard Shipping: 3–7 business days.
• Expedited Shipping: 1–3 business days.
• Free Shipping: Available on orders over a specific amount (check promotions for details).

2. Order Processing:

• Orders are processed within 1–2 business days of purchase.
• Orders placed on weekends or holidays are processed on the next business day.

3. Tracking Information:

• Once your order is shipped, tracking details will be sent to your registered email.
• Monitor your shipment status directly via the carrier’s website.

4. International Shipping:

• Currently, we ship to select countries. Additional customs charges or taxes may apply based on your region.

Return Policy

1. Eligibility for Returns:

• Products must be returned within 30 days of delivery.
• Items must be unused, unopened, and in their original packaging.

2. Non-Returnable Items:

• Opened or used products.
• Clearance items and promotional offers.
• Custom orders or gift cards.

3. Return Process:

• Contact our Customer Support Team to initiate a return.
• Provide your order number and reason for return.
• A return authorization and shipping instructions will be provided.

4. Refunds:

• Refunds are processed within 5–7 business days after the returned item is received and inspected.
• Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges:

• Exchanges are accepted for defective or damaged items only.

Additional Information:

• We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
• All shipping costs for returns or exchanges (unless the fault lies with us) will be covered by the customer.

For further assistance, please contact our Customer Support Team at support@razvapestore.com or call us at (xxx) xxx-xxxx.

Thank you for choosing RAZ Vape Store!